All the answers you need are here. Have fun.
Ludo Jack is a real money game-of-skill, where you can use your ludo skills to compete against players and win real cash prizes.
Ludo Jack is a 'Made In India' initiative and is developed in New Delhi. It is developed by gamers like you who wanted a fair and a safe gameplay with world class standards in game design.
You can download Ludo Jack and view the installation steps here.
NO. You cannot have more than one account on Ludo Jack.
We have a strict 'One User-One Account' policy. If a user is found to be using multiple accounts using different mobile numbers/email accounts, he/she shall be banned and the cash balance shall be confiscated as mentioned in Ludo Jack's Terms of Use.
When you deposit money to play in Ludo Jack, your money is safely stored into your own digital wallet called Ludo Jack wallet. You can use it to play, withdraw etc.
You can use debit cards, credit cards, GPay, UPI, Amazon Pay, Mobikwik, PhonePe, FreeCharge etc to make deposits.
No. We deduct no extra service charge or GST on deposits or withdrawals. Service charge (GST) is only deducted from the final prize money.
No. Your deposited money goes into your Deposit Account Balance. You cannot withdraw it without wagering it and converting it into winnings.
As a gift, we offer bonuses on depositing money which you can find while depositing. Upon successful Deposit, this bonus amount will be credited to your Bonus Account Balance, which you can use as a wager to play games.
No, as mentioned in Ludo Jack's Terms of Use, under no circumstance can you transfer money between different wallet types without playing games. As you play, you wager money from your Deposit Account Balance and Bonus Account Balance and your winnings go to your Withdrawable Account Balance.
Yes, all your money stays in your digital Ludo Jack wallet which is safely stored on our secure servers.
You can go to the 'Withdraw' section of the game and withdraw money. As mentioned in Ludo Jack's Terms of Use, currently your withdraw will be instant and will not require any verification.
You can withdraw money to your Bank account, Amazon Pay wallet, UPI, Google Pay, PhonePe and via other ways as available in the game.
No.
The only service charge (GST) we deduct is from the final prize money.
We at Ludo Jack strive for state-of-the-art security and gameplay experience.
We constantly monitor games and user activities to make sure no one is hacking or cheating. Our systems auto-ban users if they are detected cheating or hacking.
Our servers use SSL and our encrypted as per industry standards. We ensure transparent communication to all our users/players.
As of now you can report the player by emailing us their username at hello@ludojack.com
NO. You cannot have more than one account on Ludo Jack.
We have a strict 'One User-One Account' policy. If a user is found to be using multiple accounts using different mobile numbers/email accounts, he/she shall be banned and the cash balance shall be confiscated as mentioned in Ludo Jack's Terms of Use.
If there is no activity in your account for a period of 365 days, your account shall be put in a suspended state and as per Ludo Jack's Terms of Use, we may confiscate all the cash in your Ludo Jack wallet.
To prevent that make sure you login into your Ludo Jack account anytime before that period.
Yes, you can view all your transaction history from you 'Wallet Statement' section within the Ludo Jack app.
If our systems detect any suspicious activity that goes against Ludo Jack's Terms of Use, you account shall be banned and as per Ludo Jack's Terms of Use, we may confiscate all the cash in your Ludo Jack wallet.
However, if you think we made a mistake in banning you, please shoot an email at support@ludojack.com telling us how and why you should be unbanned.
While your account is banned you will not be able to play games, deposit or withdraw from your Ludo Jack account.
Yes, you cannot have a username which does not follow the rules mentioned in Ludo Jack's Terms of Use.
In the event that we determine that the username chosen and created by you is indecent, objectionable, offensive or undesirable in any way, we shall notify you about it and you shall promptly provide us with an alternate username so that we can change your existing username to the new name provided by you.
If you fail to provide an alternate username, we reserve the right to either permanently suspend your user account or reactivate your user account only after you have provided a different, acceptable username.
Yes, you can update your username, avatar, mobile nubmer and email.
Please keep in mind that you can update these only a fixed number of times and after every change you will have to wait for a certain amount of time as mentioned in the app.